Outlook 2003 will not completely close. Outlook 2003 remains running after I close it.

Description:  After using outlook to check my mail, I close Outlook 2003 the process keeps running and the icon remains on the task tray.  If I have the option to "Use Microsoft Office Word 2003 to edit e-mail messages" selected the winword.exe also remains running.  I have had this problem for a few months now and finally got tired of it and was determine to figure out what was going on. 

Problem:  After some checking of COM Add-Ins... and the Add-In Manager... I found the iTunes Outlook Addin was keeping Outlook from completely closing and allowing it to constantly check email after it was closed.

Resolution:  To resolve this issue and stop the rogue Addin from keeping outlook open for it's own use perform the following procedure:

1. If not already, open Outlook.
2. Click on Tools and select Options
3. Select the Other tab and click on the [Advanced Options...] button.
4. Click on the [COMM Add-Ins...] button.
5. De-select the iTunes Outlook Addin and click on the [Ok] button.
6. Click on the [Ok] button to close the Advance Options window.
7. Click on the [Ok] button to close the Options window.
8. Close Outlook, by click on the X in the upper right of the outlook window or select File > Exit.
9. Reboot your computer or just logout and log back in again to ensure outlook.exe is completely closed.
10. Launch outlook and verify it actually closes when you tell it too.

{PC INFO Tip}  If you are familiar with Task Manager, you can use it to ensure the outlook.exe process is closed instead of rebooting or logging off the machine.


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  • 4/9/2010 10:49 AM Peter wrote:
    Thank you! This problem had bugged me for weeks. Your solution cured the problem. I'm so miffed with the "itunes" program that it should have caused this serious annoyance.
    Reply to this

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